About the Certificate
Great service is not merely a customer benefit: it is a competitive differentiator in any industry. The courses in the Service Excellence graduate certificate program leverage today’s leading customer service strategies to prepare the student to establish a culture of service excellence that raises the standard of service for an organization, business unit, division or team.
Through the Service Excellence graduate certificate program, students learn to assess the market needs for the service provided by their organization and develop the leadership competencies required to create a consistent culture of empowerment and continuous improvement that will inspire exceptional service every time, everywhere.
Campus Location: Main
Full-Time/Part-Time Status: The graduate certificate is completed on a part-time basis. NOTE: International students may not be eligible to apply for a student visa based on admission to the certificate program. For more information, contact the assistant director of graduate enrollment for the School of Sport, Tourism and Hospitality Management.
Admission Requirements and Deadlines
Bachelor's Degree in Discipline/Related Discipline: All applicants must present credentials that are the equivalent of the appropriate baccalaureate degree at Temple University.
Apply for this certificate program at https://apply.temple.edu/FOX/Account/Create.
Number of Credits Required to Complete the Certificate: 9
|THM 5311||Service Management for the Tourism and Hospitality Industry||3|
|THM 5601||Service Industry Analytics||3|
|THM 5602||Service Experience Design||3|
|Total Credit Hours||9|
GPA Required to be Awarded the Certificate: 3.0 minimum
Certificate Program Web Address:
School of Sport, Tourism and Hospitality Management
111 Speakman Hall
1810 N. 13th Street
Philadelphia, PA 19122-6083
Submission Address for Application Materials:
Assistant Director of Graduate Enrollment:
Assistant Dean and Academic Advisor:
Heather Blackburn, EdD
Ben Altschuler, PhD
Xiang Li, PhD